Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–5 business days after purchase. Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume or promotional activity, processing times may be extended slightly. In such cases, customers will be informed accordingly.

Shipping Destinations

We currently ship to Switzerland and the European Union.

We reserve the right to update or expand shipping destinations at any time.

Delivery Times

Delivery times are estimates and may vary depending on destination, customs procedures, and carrier performance.

  • Switzerland: 3–10 business days
  • European Union: 5–15 business days

In exceptional cases, delivery may take up to 30 business days due to customs delays, logistical disruptions, or peak seasonal demand.

Delivery times are not guaranteed and are provided as estimates only.

Shipping Costs & Duties

Shipping costs are calculated at checkout.

Any applicable customs duties, import taxes, or additional fees are the responsibility of the customer. We are not responsible for delays caused by customs authorities or import procedures.

Order Tracking

Once your order has been dispatched, a tracking number will be provided via email. Tracking information may require up to 24–48 hours to become active.

Address Responsibility

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delays, losses, or non-delivery resulting from incorrect or incomplete address details.

If a shipment is returned due to an incorrect address, additional shipping costs may apply for reshipment.

Delays & External Factors

We are not liable for delays caused by circumstances beyond our control, including but not limited to customs clearance, carrier disruptions, weather conditions, public holidays, or incorrect customer information.

Such delays do not constitute grounds for cancellation or refund unless required by applicable law.

Lost or Stolen Packages

Once a parcel is marked as delivered by the carrier, we assume no responsibility for loss or theft.

In such cases, the customer must contact the carrier directly for further assistance.

Contact

For any questions regarding shipping, please contact us at: millenio.ch@gmail.com