Return & Refund Policy

🇨🇭 Switzerland

We do not offer returns or refunds for change of mind.

Returns are only accepted in cases where items are defective, damaged, or incorrect upon delivery.

To request a return, you must contact us within 7 days of receiving your order at millenio.ch@gmail.com. Requests submitted after this period may not be accepted.

To be eligible for a return, items must be unused, unworn, in their original condition, with all tags and original packaging intact.

All return requests are subject to inspection and approval. We reserve the right to refuse any return that does not meet these conditions.

Return shipping costs are the responsibility of the customer, unless the item is confirmed to be defective or incorrect.

No restocking fees apply.

If a return is approved, refunds will be issued to the original payment method within a reasonable timeframe following inspection.

---

🇪🇺 European Union

Returns are accepted within 14 days of receiving the goods, in accordance with EU consumer law.

To exercise your right of withdrawal, you must notify us within this period before returning any items.

Items must be returned within 14 days after notifying us.

Returned items must be unused, unworn, in their original condition, with all tags and original packaging intact.

Customers are responsible for return shipping costs, unless the item is defective or incorrect.

A restocking fee of up to 20% may be applied only where legally permitted.

We reserve the right to reduce the refund amount if the product shows signs of use beyond what is necessary to establish its nature, characteristics, and functionality.

Refunds will be processed within 14 days of receiving the returned goods or proof of return, using the original payment method.

---

Damages & Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect.

We may request photographic evidence before approving any return or refund request.